Shipping, Returns & Exchanges

Information

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Shipping Information for United Kingdom:

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We offer Free Shipping on all UK orders over £50 

UK Orders Under £50 - Delivery charge £4.95

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All orders will be displated within 3 working days using Royal Mail Tracked 24

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Shipping Information for EU:

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We offer reliable shipping to all European Union countries. Please find the details below:

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All orders will be displated within 3 working days

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• Shipping Time: Standard shipping within the EU typically takes 5-7 business days, depending on the destination.

• Shipping Costs: Shipping costs will be calculated at checkout based on the delivery address.

• Customs and Import Taxes: All prices displayed include VAT. However, please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.​

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If you have any questions or need assistance with your order, feel free to reach out to our customer service team.

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Returns:

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We want you to be completely happy with your purchase, but if something isn’t quite right, we’re here to help!

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• You can return your item within 14 days of receiving your order.

• For hygiene reasons, earrings can only be returned if they’re unworn and in perfect condition. Please make sure they’re in their original packaging with all tags and paperwork included.

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How to Return:

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• Reach out to us at michellecurrieartjeweller@gmail.com to get started with your return.

• Let us know your order number and the reason for your return, and we’ll take it from there!

• Once your return is approved, just package your item safely for return shipping. We’ll make sure the process is smooth for you.

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Refunds & Exchanges:

• Once your return is received and processed, we’ll issue a full refund to your original payment method (excluding shipping costs) within 7-10 business days.

• If you’d rather exchange for something else, no problem! Just let us know, and we’ll help you with that too.

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A Few Things to Keep in Mind:

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• Earrings that have been worn or damaged due to misuse can’t be returned.

• Custom or personalised pieces are unfortunately non-returnable unless there’s a fault.

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Return Shipping Costs:

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• Customers are responsible for return shipping costs, unless your item arrived damaged or faulty. If that’s the case, we’ll cover the return costs.

• Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund if applicable.

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If you have any questions or need help with your return, don’t hesitate to get in touch. We’re happy to assist in any way we can!

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